Shipping Policy

Thank you for shopping with Westerly Road. Each order is carefully inspected and thoughtfully packaged before beginning its journey to you.

Processing Time

Orders are prepared and shipped within 2–3 business days. Business days do not include weekends or holidays.

Once your order ships, you will receive an email containing tracking information.

Shipping Area

Westerly Road currently ships within the United States only. International shipping is not available at this time.

Shipping Rates

Available shipping options and charges will be displayed at checkout based on the order’s size, weight, and destination.

Estimated Delivery

Delivery times vary by destination and shipping carrier. Please remember that carrier delays, severe weather, and holiday volume may occasionally affect delivery times after a package has left our care.

Address Accuracy

Please review your shipping address carefully before placing your order. If you notice an error, contact us through our Contact page as soon as possible. Once an order has shipped, we may be unable to change or redirect the delivery address.

Tracking and Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery area, ask other members of your household, and contact the shipping carrier.

You are also welcome to contact Westerly Road, and we will do our best to help you review the tracking information and determine the next step.

Items Damaged During Shipping

Please contact us promptly if your order arrives damaged. Include photographs of the item, packaging, and shipping label so we can help assess the situation and work toward an appropriate resolution.

Thoughtful Packaging

Whenever practical, Westerly Road may reuse clean shipping boxes and packing materials. This helps reduce waste while ensuring your purchase is packaged securely.

Questions about an order? Please reach out through our Contact page. We’re happy to help.