Refund policy

Return and Refund Policy

We hope you love your Westerly Road purchase. Because many of our pieces are vintage, secondhand, or available only once, we carefully inspect, photograph, and describe each item before it is listed.

Returns

Returns may be requested within 14 calendar days of delivery.

To begin a return, please contact us through our Contact page before sending the item back. Items returned without prior approval may not be accepted.

To qualify for a return, the item must be:

  • In the same condition in which it was received

  • Unworn, unused, and unwashed

  • Free from odors, pet hair, or alterations

  • Returned with any original tags or packaging included with the order

Once your return is approved, we will provide return instructions. Approved returns should be mailed within seven days of authorization.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, the wrong item was sent, or the item differed materially from its description.

We recommend using a trackable shipping service. Westerly Road cannot issue a refund for a return package that is lost in transit.

Original shipping charges are nonrefundable.

Refunds

We will inspect your return after it arrives and notify you when it has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process the refund.

Vintage and Secondhand Items

Vintage and previously owned pieces may show gentle signs of age or prior use. These characteristics are part of their history and are not considered defects when they have been disclosed in the listing or shown in the photographs.

Please review all descriptions, measurements, and photographs carefully before purchasing. Clothing measurements are provided to help customers evaluate fit.

Damaged or Incorrect Orders

Please inspect your purchase when it arrives. If an item is damaged during shipping, you receive the wrong item, or the item differs materially from its listing, contact us within three days of delivery.

Please include photographs of:

  • The item

  • The packaging

  • The shipping label

  • Any visible damage

We will review the situation and work with you toward an appropriate resolution.

Final-Sale Items

Items clearly marked Final Sale cannot be returned or exchanged. This includes clearance items and gift cards.

For hygiene reasons, pierced earrings and personal-care items are also final sale unless they arrive damaged or were incorrectly described.

Exchanges

Because many Westerly Road pieces are one of a kind, direct exchanges are not always possible. The quickest way to purchase another item is to place a new order and return the original eligible item according to this policy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will gladly cancel and refund an order that has not yet been processed or shipped. Once an order has shipped, the regular return policy applies.

Questions? Please contact us through the Westerly Road Contact page. We’re happy to help.